FDD Senior Claims Manager - Hong Kong / Shanghai
London P&I is a leading, globally connected, mutual marine insurer our members and assureds can depend on. We help them navigate challenges through proactive partnership, deep expertise, and insightful support. When they need us, we act - decisively and practically, with a clear understanding of what's at stake.
As a long-standing member of the International Group of P&I Clubs, we combine stability with an approach built for the realities of modern shipping.
For generations, we have brought together underwriting and claims, legal support and loss prevention, working from a place of knowledge and care to power our shared progress and provide support beyond every horizon.
With teams in London, Hong Kong, Piraeus, Limassol, Seoul, and Shanghai, supported by a trusted global network of correspondents, lawyers and surveyors, we help you chart your course with confidence, security, and resilience.
We're always looking for passionate, committed people looking to contribute to something that genuinely has a positive, real-word impact.
Job description:
FDD Claims Manager - Hong Kong or Shanghai
Reporting to Associate Director, Claims.
Overall objectives:
To handle a variety of FDD and P&I claims for our Chinese and Asian Members, under the supervision of Senior Claims Managers and/or Associate Directors, to minimise third party claims against London P&I's members in a cost-effective and flexible manner and provide them with advice and guidance in respect of legal disputes.
Key duties:
To have overall control of claims from inception to completion in line with the claims procedures in the Quality Manual, always making due reference to the Senior Claims Managers and/or Associate Directors as necessary.
Where appropriate experience has been gained, to carry out the day-to-day handling of a narrow range of claim types without supervision.
After due consultation with the Senior Claims Managers and/or the Associate Directors and/or Members as may be appropriate, to appoint and oversee service providers to handle the claims effectively and raise any issues of concern with the Associate Director.
To liaise with Members and brokers to ensure Members' reasonable needs/requirements/instructions are fully met by clear presentation and interaction.
To reserve appropriately both in terms of entering an initial reserve promptly and keeping the reserve under review, in conjunction with administering the electronic claims records and provision of proper reporting to Line Managers and Claims Review Board (CRB) and ensuring all Estimate Authority Exceeded (EAX's) are approved, as required.
To attend events/courses and ensure knowledge base widens to cover all types of claims.
To provide advice on specific claims types, as required, to Members.
To contribute to London P&I knowledge management and publications, such as Stoploss or Club News, on request from the editorial teams.
Personal skills:
Communication
Must have good oral and written skills (inter alia, to give clear, concise instructions to service providers and explain actions/situation to members).
Verification
Must be able to demonstrate an ability to identify with the assistance of others what evidence, whether expert or factual, is required in support of a claim and to test the evidence, as appropriate.
Decisiveness
Be able to act promptly to deal with matters and inquiries (including appointments of correspondents, legal and technical experts).
Judgment
Must know when to settle claims rather than take them to court and when to ask for assistance.
Presentation
To be able to present cases to inter alia, the CRB.
Team Working
To coordinate team working on cases (lawyers/experts, etc.).
Problem Solving
To analyse technical reports and shipping documentation in order to ascertain cause of incident and to read or form a legal opinion on the Member's liability to third parties.
Qualification
Common law qualified.
Experience
A minimum of 2 years' experience as a Claims Manager in a similar environment in combination with shipping litigation experience or 3+ years' claims handling experience. Prior experience or evidence of interest in working with the Korean marker preferred.
Technical
Use of e-mail, word processing, and a claims handling recording system/software.
Language
English and Mandarin.
Other
Must be prepared to respond out of hours to incidents. Provision of contact details out of hours is a requirement. Overseas postings are a possibility on an occasional basis.
Objectives
Estimation
Early, accurate and consistent estimation of the total cost of claims and costs as evidenced by shape of the CTC graph on CSR. Providing adequate description and detail in CSR. Prompt closing of files
Electronic file administration and profiling
Maintaining an up to date and easy accessible electronic file for other users
Control of costs
Can they be measured by review of cases settled in previous six months? - could we have spent less? - did we instruct the right people? Initiative to query bills where relevant.
Diary Events
To clear diary events and EAX promptly and 7 days in advance of quartile points.
Special skills
To provide advice consistent with qualifications and experience on particular claims types.
Knowledge management
Providing useful material and other feedback from files or otherwise to knowledge management administrators/line managers.
Peer reviews
Participation in peer reviews through the ISO auditing process every six months.
Production of claims reports
To write, maintain and update as per manual.
Business development/QA
Identifying and making suggestion to line managers concerning areas where the claims management/claims administration/costs control and business development can be improved.
Other
Knowledge and application of Quality and Claims Process Manual processes.