Senior Claims Manager - Greece
London P&I is a leading, globally connected, mutual marine insurer our members and assureds can depend on. We help them navigate challenges through proactive partnership, deep expertise, and insightful support. When they need us, we act - decisively and practically, with a clear understanding of what's at stake.
As a long-standing member of the International Group of P&I Clubs, we combine stability with an approach built for the realities of modern shipping.
For generations, we have brought together underwriting and claims, legal support and loss prevention, working from a place of knowledge and care to power our shared progress and provide support beyond every horizon.
With teams in London, Hong Kong, Piraeus, Limassol, Seoul, and Shanghai, supported by a trusted global network of correspondents, lawyers and surveyors, we help you chart your course with confidence, security, and resilience.
We're always looking for passionate, committed people looking to contribute to something that genuinely has a positive, real-word impact.
Job description:
Senior Claims Manager - Greece
Reporting to Associate Director, Claims
The Opportunity
We are seeking an experienced Senior Claims Manager to join, and eventually lead, our Personal Injury Expertise team based in Greece. This full-time role and offers a hybrid working arrangement.
Overall objectives:
To handle all types of People claims, primarily under the supervision of Associate Directors, to minimise third party claims against the Club’s Members in a cost-effective and flexible manner. To mentor and train Claims Managers and Junior Claims Managers in the Personal Injury Expertise team.
Where needed and requested, the team will be asked to assist with the setting up and monitoring of operational surveys for the Club’s membership.
Key duties:
To have overall control of claims from inception to completion in line with the claims procedures in the Quality Manual and with due reference to the Associate Directors as necessary.
To carry out the day-to-day handling of the full range of People claims without supervision and to handle appropriately sensitive issues arising during the course of claims handling.
To assist in the preparation of Committee reports, as required.
After due consultation with the Associate Directors and/or Members as may be appropriate, to appoint and oversee service suppliers to handle claims effectively and provide advice and raise any issues of concern with the Line Managers.
To liaise with owner Members and Charterer assureds to ensure their reasonable needs/requirements/ instructions are fully met by using clear presentation and interaction.
To reserve appropriately both in terms of entering an initial reserve promptly and keeping the reserve under review, in conjunction with administering the electronic claims records and provision of proper reporting to Line Managers and Claims Review Board (CRB) and ensuring all Estimate Authority Exceeded (EAX’s) are approved promptly.
To attend events/courses and ensure that one stays abreast of relevant legal and procedural developments.
To provide general advice to Members/Assureds undertaking any necessary research, in close liaison with the Line Manager.
To mentor Claims Managers as required, and to run training sessions or provide advice consistent with qualifications and experience as required.
To identify claims trends or issues which may be of relevance to the Club’s knowledge management and Club publications, such as Stoploss or Club News, and to assist in the preparation of articles for external publications or internal knowledge management data base, as requested or using own initiative.
To participate in internal Committees, as requested, and to develop an understanding of the business as a whole.
Personal skills:
Communication
Ability to explain ideas and issues in a clear and concise manner both orally and in writing.
Added value
Ability to identify and understand the significance of legal and evidential issues and to test the advice received, as appropriate. Ability to demonstrate an independent understanding of the Members’ requirements.
Initiative & Decisiveness
Willingness to intervene, when necessary to influence the manner in which a case is handled.
Judgment
Ability to identify primary issues and objectives required to lead to the successful conclusion of a claim and acting upon them. Ability to contribute to the overall strategy adopted in the handling of claim.
Mentoring
Encouraging and assisting colleagues of all levels to develop these same skills.
Presentation
Ability to present thoughts clearly and concisely in CRB and draft committee reports
Problem solving
Ability to identify possible means by which a claim may be resolved to the benefit of Member/Assured and Club.
Teamworking
To coordinate team working on cases (lawyers/experts etc.)
Relationship Building
Willingness to develop personal ties with colleagues, Member employees and third parties and promote the Club in an appropriate manner, including participation in marketing through marketing visits.
Time Management
Ability to handle claims in a manner that is consistent with their importance.
Education
Graduate, any discipline.
Experience
A minimum of five years experience in a broad range of claims types, ideally in the P&I sector.
Technical
Use of e-mail, word processing and a claims handling recording systems/software.
Other
Must be prepared to respond out of hours to incidents. Provision of contact details out of hours is a requirement. Overseas postings are a possibility on an occasional basis.
OBJECTIVES
Estimation - early, accurate and consistent estimation of the total cost of a claims and costs as evidenced by shape of the CTC graph on CSR. Providing adequate description and detail in CSR. Prompt closing of files.
Electronic file administration and profiling. Maintaining an up to date and easy accessible electronic file for other users
Control of costs - can they be measured by review of cases settled in previous six months - could we have spent less? - did we instruct the right people? Initiative to query fees where relevant
Diary Events - to clear Diary Events and EAX’s promptly and 7 days in advance of the quartile.
Meetings/training. To share experiences of common interest, either by a seminar/talk or by acting as an adviser consistent with qualifications and experience in particular types of claim.
Knowledge and application of Quality and Claims Process Manual processes
Knowledge management. Providing useful material and other feedback from files or otherwise to knowledge management administrators
Mentoring of Claims Managers, measured by reviewing the CTC graphs and mentoring of temporary or work experience staff.
Reviews. Participation in peer reviewing through the ISO auditing process every six months.
Production of claim reports. To write/maintain and update as per manual.
Business development/QA. Identifying and making suggestion to line managers concerning areas where the claims management/claims administration/costs control and business development can be improved.
Salary
EUR 100,000 – EUR 120,000.