Somesh Gupta

Senior Training and Helpdesk Analyst

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Biography

I lead IT support and services enabling staff to work efficiently and engage effectively with members. I bring 25+ years’ experience across sector-leading global organisations in financial, telecommunications and professional services, IT implementation, support and service management, and strong understanding of our critical operational processes. Engaging proactively with decision‑makers, I deliver practical, sustainable solutions to emerging and complex IT challenges. I thrive under pressure, taking decisive action when needed. I place strong emphasis on embracing emerging technologies and actively promote cyber‑security awareness. I have supported a diverse and multicultural user base, enabling me to approach issues with empathy and clarity.


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